Privacy Policy

Brand: OneVastra
Company: Technfest IT Solution

1. Introduction

At OneVastra, operated by Technfest IT Solution, we respect your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or use our website, software, and services.

By accessing OneVastra, you agree to the practices described in this policy.

2. Information We Collect

a) Personal & Business Information

We may collect the following details when you:

• Fill out forms (demo request, contact, onboarding)
• Register or use our services
• Contact our support team

Information may include:

• Name
• Business name
• Email address
• Phone number
• Business address
• GST or business-related details (if shared)

b) Technical & Usage Information

We automatically collect:

• IP address
• Browser type and device details
• Pages visited and actions taken
• Login activity (for security & audit purposes)

3. How We Use Your Information

Your data is used to:

• Provide ERP software and related services
• Contact you regarding demos, onboarding, and support
• Improve our platform and user experience
• Send important service-related updates
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal data to third parties.

4. Data Storage & Security

We take strong measures to protect your data:

• Secure servers and restricted access
• Role-based access control for internal teams
• Regular monitoring and security practices
• Backup and recovery mechanisms

While we follow best security practices, no system is 100% secure. Users are advised to keep their login credentials confidential.

5. Sharing of Information

We may share data only in the following cases:

• With service partners strictly for providing services (hosting, SMS, WhatsApp APIs, etc.)
• When required by law, court order, or legal process
• To protect OneVastra’s legal rights and prevent misuse

6. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve website performance
• Analyze user behavior
• Enhance user experience

You can choose to disable cookies from your browser settings, but some features may not work properly.

7. Data Retention

We retain user data only as long as necessary for:

• Service delivery
• Legal compliance
• Business operations

You may request deletion of your account and related data by contacting us.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)

9. Third-Party Links

Our website may contain links to third-party services. OneVastra is not responsible for the privacy practices of those websites.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

11. Contact Us

For any privacy-related concerns, contact us:

Technfest IT Solution

📧 Email: contact@technfest.com

📞 Phone: 9892433922